If you decide that the Skimdevil isn’t the best fit for your pool, we will provide a full refund of the original purchase price if it is returned within 30 days of the date of delivery. To ensure a successful return, please make sure that the robot is in as-new condition and that you keep the original box. The Skimdevil must be returned in its original packaging in order to receive a full refund.
To start your return, please email firstname.lastname@example.org to obtain a return slip. We will email you a prepaid shipping label to affix to your return.
Returns must be made in the original packaging. If you no longer have the original packaging, there is an additional $30 per item repackaging fee.
Once the item is back at our warehouse it will be inspected by our team. Provided it is in as-new condition we will issue a refund less repackaging fees (if applicable). If the Skimdevil is damaged en route, we will assess the damages and provide a refund, less repair fees.
Things happen. We’re not perfect and sometimes our robots aren’t either. If you receive a faulty Skimdevil and would like to exchange it for a new one, it must be exchanged within 30 days from the date of delivery.
To receive a brand new Skimdevil Pure, please email email@example.com and indicate that you would like to exchange your current Skimdevil and what is wrong with it. We will send you a prepaid shipping label. Please ship it back to us, in its original packaging. Once we receive the faulty Skimdevil, we will ship you a brand new Skimdevil Pure.